Morton House Terms & Conditions
Thank you for choosing to book with Masham Holiday Let, we look forward to welcoming you. When you make a reservation, you are entering an agreement with us. Please read our terms and conditions of booking below.
You cannot allow more people in the Property than expressly authorised, nor can you change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. Children under 18 must be supervised by their parents/guardians at all times.
Any problem or complaint which the guest may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager during your stay and only reported after the guest has returned from holiday will not be considered by the proprietor.
Prices & Inclusions
The price of the accommodation includes the following:
electricity, gas, bed linen, bath towels, tea towels, weekly cleaning, hot water, central heating, starter pack of logs and firelighters.
For all bookings we require a deposit of 50% to confirm the booking and the balance is payable 60 days prior to arrival. From time to time we do offer special promotional rates and discounts. When we offer a ‘special’ rate we request full payment on confirmation of booking. We prefer payment direct to our account and will provide our bank details upon confirmation. If you prefer to pay by debit/credit card we can provide our merchant details for payment. Upon receipt of your deposit we will send you an email confirming your booking and letting you know what the outstanding balance is and when it is payable.
Refundable Security Deposit
We request a £200 refundable security deposit be paid with the final balance. This deposit is returned to you within 7 days of departing the property in good, clean order. Guests are required to take good care of the property and its contents and leave the cottage clean and tidy on the day of departure. All or part of the security deposit will be forfeited if during the hire period there are any breakages or damage caused or if after the guest(s) have vacated, the property requires additional cleaning beyond what would be reasonably expected. Late departure would also be charged. Please let us know about any breakages or damage so that we can arrange to replace/repair the item(s) in time for the arrival of the next guests – we don’t always charge for minor breakages if reported to us before departure. Please note the setting off of fireworks from the property is not permitted under any circumstances due to the close proximity to our neighbours.
Cancellation and Insurance
Once you have booked your holiday, our agreement is a legal contract. If for whatever reason you cannot take your holiday you must advise your cancellation to us in writing. If you have booked through a 3rd party and chosen a non-refundable rate your payment will be subject to the booking conditions on the platform you booked through. We strongly advise that you take out your own holiday travel insurance in the event you may need to change your travel plans.
If you have booked direct with us, or chosen a refundable rate through a 3rd party, and your cancellation is received more than 2 days prior to your arrival your reservation will be covered by Master Cancel and your payment will be fully refundable. Refund Payments for cancelled bookings, up to and including 2 days before check in date, will be released back to the cancelling guest within 28 days of the scheduled date of check-out of the original booking, unless we have been successful in securing an alternative reservation, in which case your refund will be processed when that new reservation has been paid in full. Cancellations made 1 day prior to or the day of check-in will not be eligible for refund. Example: For a check in on Saturday, guests could cancel the prior Monday, Tuesday, Wednesday, and Thursday, but not Friday (1 day prior) or Saturday (day of check in). Guests must cancel their reservation by notifying the property booking company in writing that they wish to cancel.
Your accommodation will be available to you from 4pm on the day of arrival, unless otherwise arranged. Please do not to arrive earlier – the housekeeper may still be busy preparing your accommodation and won’t be available to welcome you.
Since Covid 19 our departure protocol has changed a little for the safety of our guests and staff – please be ready to leave the accommodation by 9.30am on the day of departure, unless otherwise arranged. Please strip the beds of the pillow cases, bottom sheet and duvet cover only and place in the laundry bags provided along with all towels, bathmats, hand towels and tea towels. Please leave the bags outside beside the back, blue door of Morton House. Please remove all rubbish and recycling to the bin store on Morton Row and try to leave the accommodation as clean and tidy as possible, as you found it. Also weather permitting please open all windows to ventilate the property prior to your departure. If your departure is late and you delay our cleaners entering the property, we may charge you a late departure fee.
Non-availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons where the property was uninhabitable (such as due to fire or flooding or such like). We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Damages and Breakages
Please take care with our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur so we can have an opportunity to make good and avoid inconvenience to following guests. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge if you did not report this.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Your Personal Data
Any data collected during the course of this booking may be kept on computer and will never be given out to any third party. We may from time to time contact you with special offers or late availability. Please let us know if you would like to opt out of these communications.
This property is strictly non-smoking, although smoking is permitted in the garden. We would kindly ask that all used smoking materials are disposed of properly.
Well behaved pets may be permitted when one group are taking the entire property only and strictly BY PRIOR ARRANGEMENT only. Where pets have been accepted, we would require that they not be allowed in bedrooms, they could remain downstairs and avoid being on the furniture. We would also insist that they are not left alone in the Property. Any damage caused by a pet will be charged in full as it is not covered by our insurance. The garden is walled but for the safety of your treasured pet they must not at any time be left unattended in the garden area.
We want you to enjoy our very special property
This property is privately owned and has been our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house. Our property is in a residential area with neighbours close by. Please respect our neighbours. Both parties enter this rental agreement in good faith. We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
We look forward to welcoming you at Morton House and The Stable Block